R called Sears Corporate last week to discuss the issues we had trying to buy our dishwasher. The woman he spoke with was appalled at everything that happened. She said she would contact the manager of the store, who would put us in touch with his best salesperson. The next day we had a call from Al.
We went in tonight to see Al. As we turned the corner to the appliances section, there's our dear friend Laurie, plus 2 other salesmen. One of them is slightly apart from the other two, and I see that luckily, this is Al. I mention that he called us and we were here to buy our dishwasher. We walked toward the computers. Suddenly, guess who comes running around the corner toward us (but on the other side of the register) and stands right across from us, and starts telling another salesman that we were "those" people. So professional Laurie. So professional.
Luckily for us, Al was really nice. We walked over to double check that we had the correct dishwasher model number.. then back to the register, where we were happy to see that Laurie had left. Al entered in the model number, our $25 discount from Steve, plus another 5% discount. He then told me that Sears offered free shipping for any appliance over $499 (gee thanks Laurie). We could have it delivered on Monday. Umm.. yes please! He then asked for our phone number, and all of our correct information showed up. When he asked for an email address, I gladly gave it to him. Then it was rewards card time. He knew how to use it (scan it), and even better, asked me if I wanted to use my points. I said that I wasn't exactly sure what the card was, so he explained that you get points every time you use it, and those points translate into money off. So we were able to get an additional $7.86 off our order. May not seem like much, but I was definitely a lot happier than last time!
In the end, we brought the $799.99 dishwasher down to $546.24. Discount of $253.75. Not bad... not bad. Plus, did I mention the free shipping?? We also bought the installation kit (Al knew exactly what was in it... so we bought it). He also rang it up separately and we got another $5.39 by using our points from the dishwasher!
When we were all done, he apologized for our bad experience (and Steve came over and apologized too) and asked me who we dealt with last time. I whispered "Laurie" and he was like "ohh.... yea... sorry about that". Like it wasn't the first time he'd heard that.. Ugh.
We got in the car 15 minutes after we got out of the car. NICE!